FAQ

At FrodosLair.Net, we are doing our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions.
 If you do not find an answer to your question here, contact us at frodo@frodoslair.net.

[WIRELESS SERVICE]
Can I use this for my VoIP/Vonage connection?
Yes you can and we are setup so that VoIP service gets a priority on our network but, due to the nature of wireless connections it should NOT be relied upon for any emergency or “911” services! Please have another type of service available for an emergency

How can I tell if your signal will reach me?
If you already have system with wireless equipment installed and working properly you can simply scan for available networks and if you see our BSSID (frodoslair.net2) then you are “seeing” our signal. As with your cell phone, the more bars the better the signal.
If you are interested in our service but, you do not yet have any wireless equipment to see if you can receive signal just send us an email with your contact info and address and as soon as we can we will send someone out to check our signal and let you know if the service would work for you.

I replaced or upgraded my wireless card/adapter, Why can’t I connect?
Any equipment used to connect to our wireless service must be checked and approved before it will be allowed to connect to our systems. This is for security mostly and also to be sure your new equipment is connecting at the best possible speed. It also reduces the # of service calls due to problems with new equipment so let us know if you plan to change any of your wireless equipment.

How fast is the connection?
That can depend on a great many things including your distance from the antennae, the amount of interference with the signal(some cordless phones and cheap microwave ovens can really interfere with the signal!) the speed of the system you are connecting with and also, how the service is being used at the time. The 802.11g service that we offer can give you speeds up to 54mb/s

Where can I get more information about Speakeasy’s WiFi Netshare plan?
Simply click here for Speakeasy’s Netshare FAQ

Speakeasy’s Netshare site says you use the very insecure WEP encryption.Are you stupid?
No...we are not stupid.Speakeasy needs to update their pages and we contacted them about this.We use WPA2 encryption for all of our wireless connections and the key will be made available to you once we have checked your connection and confirmed your order with Speakeasy.

[WIRELESS SALES]
OK, you sold me, so where do I sign-up?
Hold on there partner! Before you go signing up let us check to make sure you receive a good signal from us and then we will give you all the information you need to sign up for Speakeasy’s WiFi Netshare program and if needed we will help guide you through the process.

[SUPPORT]
Why do I lose my connection when I move my laptop or PC around the house?
Many things can block a wireless signal such as walls, floors and trees. If you need better coverage in your home you may want to purchase an AP or Access Point for your home to extend the signal coverage. We can provide the equipment and install it for you too! Check out our services page for pricing.

[BILLING]
Who do I talk to about my billing?
Speakeasy.net handles all of the billing so any questions about your bill should be directed to their excellent support team.

If you have more questions don’t hesitate to e-mail us and we will do our best to answer you and most likely you’ll see your questions and the answers posted here shortly afterwards!

[MISCELLANEOUS]
[QUESTION]
[ANSWER]